Privacy Policy

Chillz is operated by:

Chillz is intended only for individuals who are at least 18 years old.

1. Scope

This Privacy Policy applies to the Chillz website, mobile application, social and dating features, event discovery and ticketing services, organizer tools, communications, and integrations with third-party services.

Some features, including paid event creation and internal ticket sales, may be available only in certain countries. During the initial launch, internal paid ticketing and paid organizer services are intended to be available only in the United States.

Third-party websites, ticketing platforms, payment services, and other services linked from Chillz are governed by their own privacy policies when you interact with them directly.

2. Information You Provide

Depending on the features you use, you may provide the following information.

Account information

• Name, username, email address, telephone number, password or authentication credentials, date of birth, and age confirmation.
• Account settings, language, country, city, notification preferences, and privacy preferences.
• Information received when you sign in through an authentication provider.

Profile and dating information

• Profile photos, videos, biography, profession, interests, habits, and lifestyle information.
• Gender, sexual orientation, dating preferences, religion, and other information you voluntarily choose to add to your profile.
• Preferences relating to age range, distance, people, places, activities, and events.

Some dating-profile information may be considered sensitive personal information under applicable law. These fields are optional unless clearly stated otherwise. Where required, Chillz will request your explicit consent before processing sensitive information. You may update or remove optional profile information through your account settings.

Social content and communications

• Posts, stories, comments, likes, saved content, event tags, photos, videos, audio, and other content you create or upload.
• Direct messages exchanged with other users.
• Reports, appeals, support requests, feedback, and communications with Chillz.

Chillz does not routinely read private messages. If a user reports a message or conversation, authorized personnel may review the reported content and a limited amount of surrounding context to investigate safety, fraud, or policy concerns. Chillz may also access or preserve communications when required by law or reasonably necessary to respond to an emergency involving safety.

Event and ticketing information

• Events you create, follow, save, share, attend, or associate with content.
• Ticket selections, reservations, waitlist activity, check-in status, refund requests, and transaction records.
• Information provided to an event organizer when necessary to administer an event or ticket.

Organizer information

Organizers may provide business details, contact information, tax information, bank-account information, identity-verification information, event documentation, and information used to assess eligibility for organizer advances.

Payment, identity, banking, and tax-verification information may be collected directly by specialized service providers. Chillz may receive verification results, account identifiers, risk signals, and limited transaction information without receiving complete payment-card or identity-document data.

3. Information Collected Through Devices and Use of the Services

Approximate location

With your permission, Chillz may use your device location to identify an approximate area, calculate distance, recommend people, places, dates, and events, and provide location-based features.

Where technically feasible, precise device coordinates are converted into an approximate location on your device before information is transmitted to Chillz. Chillz does not display your exact device location to other users. Optional location history, such as saved places or attended events, is retained only when you choose to enable or use the relevant feature.

Device and usage information

Chillz may collect device type, operating system, application version, language, IP address, identifiers used for authentication or notifications, crash information, diagnostic data, security logs, and information about how features are used.

Before activating any non-essential analytics or advertising technology, Chillz will update its disclosures and request consent where required. Chillz does not use personal information for cross-context behavioral advertising during the MVP.

Device permissions

Chillz may request optional access to:

• Contacts, to help you find or invite people. Chillz does not continuously synchronize your address book. Where technically possible, identifiers used for contact matching will be hashed or otherwise protected.
• Calendar, to add a date or event when you request it. Chillz does not need to read your complete calendar merely to add an item.
• Photos and camera, to let you select, create, and upload profile photos, posts, stories, event content, and other media.
• Microphone, only while you voluntarily record audio or video.
• Notifications, to send account, safety, messaging, dating, event, ticketing, and optional marketing notifications.

You can manage device permissions through your device settings. Disabling a permission may limit the related feature but will not prevent you from using unrelated parts of Chillz.

4. Information From Third Parties

Chillz may receive information from:

• Authentication, identity-verification, payment, mapping, communications, hosting, analytics, and customer-support providers.
• Event organizers and venues.
• Ticketing and event-distribution platforms you choose to connect or whose public event listings are made available to Chillz under an authorized arrangement.
• Other users, for example when they invite you, tag you, share content with you, or submit a safety report.

When you connect an external account, Chillz will access only the information authorized through the connection and needed for the described functionality. You can disconnect a supported integration through the available settings or by contacting Chillz. Disconnecting stops new collection through that connection but does not automatically delete information that Chillz must retain for completed transactions, security, or legal compliance.

5. How We Use Information

Chillz may use personal information to:

• Create, authenticate, maintain, and secure accounts.
• Provide profiles, social features, messaging, dating, event discovery, organizer tools, reservations, ticketing, payments, and check-in.
• Personalize recommendations using information such as profile preferences, approximate distance, interactions, friends, popularity, availability, attended events, and reservation history.
• Display information according to your visibility and event-participation settings.
• Process purchases, organizer payouts, refunds, disputes, fraud reviews, and organizer advances.
• Send transactional communications, including account verification, messages, ticket confirmations, event reminders, schedule or venue changes, cancellations, refunds, safety alerts, and service updates.
• Send optional marketing communications when you have provided any consent required by law.
• Investigate reports, enforce our rules, prevent fraud, protect users, and comply with law.
• Maintain, troubleshoot, measure, and improve the Services.
• Establish, exercise, or defend legal claims.

Chillz does not sell personal information. During the MVP, Chillz does not share personal information for cross-context behavioral advertising.

6. Recommendations and Profiling

Chillz uses rules and recommendation systems to rank or suggest people, places, and events. These systems may consider information you provide, approximate distance, preferences, interactions, social connections, availability, popularity, and activity history.

Sensitive profile information is not used for unrelated advertising. Chillz will not infer a religion or sexual orientation that you did not choose to provide. Where required by law, Chillz will provide information about significant automated processing and a way to exercise applicable rights.

Chillz does not currently use solely automated processing to make decisions that produce legal or similarly significant effects concerning ordinary users.

7. Legal Bases for Processing

Where laws such as the European Economic Area or United Kingdom data-protection rules require a legal basis, Chillz relies on one or more of the following:

• Contract, when processing is necessary to provide the Services you request.
• Consent, including for optional sensitive profile information, device permissions, optional location history, and marketing where consent is required.
• Legitimate interests, such as securing and improving the Services, preventing fraud, providing appropriate recommendations, and protecting users, provided those interests are not overridden by your rights.
• Legal obligation, including financial, tax, safety, consumer-protection, and law-enforcement obligations.
• Protection of vital interests, in limited emergency situations involving a person's safety.

You may withdraw consent at any time. Withdrawal does not affect processing already carried out lawfully and may prevent continued use of the feature that depends on that consent.

8. How Information Is Disclosed

Chillz may disclose information as follows.

Other users and the public

Profile information and user content are displayed according to the feature you use and your settings. Event participation may be shown to friends or other users when enabled. You may choose not to appear publicly as an attendee where the feature permits it.

Content associated with an event may appear on the event page if the event supports participant content. Organizers may be permitted to approve or remove the association between content and their event, but they do not receive ownership of your content.

Organizers

Chillz may provide organizers with information necessary to administer their events, validate tickets, communicate material event information, prevent fraud, process refunds, and comply with applicable obligations. Organizers may act as independent controllers of information they receive and must comply with their own legal obligations.

Service providers

Chillz uses providers for cloud hosting, databases, authentication, storage, payments, banking and organizer verification, mapping, communications, notifications, identity verification, analytics, crash reporting, email, moderation, and customer support. They may process information only for authorized purposes and subject to contractual and security obligations appropriate to their role.

External event and ticketing services

For externally ticketed events, Chillz may redirect you to a third-party platform. Your purchase and activity on that platform are governed by that platform's terms and privacy policy. Chillz may receive limited referral, availability, event, or transaction-status information when authorized.

Legal, safety, and business reasons

Chillz may disclose information when reasonably necessary to comply with law, legal process, or valid government requests; investigate fraud or safety incidents; protect the rights and safety of users or others; enforce agreements; or establish and defend legal claims.

If Chillz is involved in a merger, acquisition, financing, restructuring, bankruptcy, or sale of assets, information may be transferred as part of that transaction, subject to applicable law.

9. Dating Safety and Fraud Notifications

Chillz may use account, communication, verification, and report information to detect or investigate fraud and enforce account bans. Where required by law or reasonably necessary to protect users, Chillz may notify people who communicated with a person banned for suspected false identity or financial fraud. Such a notification may identify the banned profile and explain the safety concern without disclosing unnecessary personal information.

Dating-safety guidance is provided separately through Chillz's Safety Center and during relevant onboarding experiences.

10. Payments, Tickets, and Refunds

Payment-card information is generally submitted directly to a payment provider. Chillz may receive transaction identifiers, payment status, limited billing details, risk information, and records needed to operate ticketing and organizer payouts.

For most events created by third-party organizers, the organizer is the seller of the ticket and Chillz operates as the platform and payment intermediary. For events organized directly by Chillz, Chillz is the seller. If an event is cancelled, Chillz intends to process automatic refunds in accordance with the applicable Event and Ticketing Terms. Material changes to an event may also create a right to request a refund.

Financial information may be retained as required for accounting, tax, fraud prevention, disputes, chargebacks, and legal compliance.

11. Marketing and Service Communications

Chillz sends communications necessary to operate the Services, such as verification codes, security notices, messages, ticket confirmations, event reminders, changes, cancellations, and refunds. Some service communications cannot be disabled while you maintain an account, although you may control the delivery channel where available.

Marketing email, SMS, and promotional notifications are optional and separated from acceptance of the Terms. You can unsubscribe through the message, your settings, or by contacting support@chillz-app.com. Opting out of marketing does not stop essential service communications.

12. Data Retention

Chillz retains information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including safety, fraud prevention, accounting, dispute resolution, and legal compliance.

Our intended retention framework is:

• Active messages and content are retained while your account remains active or until you delete them.
• Deleted content is removed from active systems and is intended to expire from routine backups within 30 days.
• Reported content and moderation evidence may be retained for up to 24 months, or longer when reasonably necessary for an active investigation, legal claim, or safety obligation.
• Minimum records relating to banned accounts may be retained as necessary to enforce bans, prevent fraud, protect users, and comply with law.
• Voluntary location history is retained until you delete it, disable the feature, or delete your account, subject to necessary legal exceptions.
• Transaction, tax, payout, refund, and chargeback records are retained for the period required by applicable financial and legal obligations.
• Following a valid account-deletion request, account information is generally deleted or de-identified within 30 days, subject to the exceptions described below.

Chillz may retain limited information after account deletion when necessary to comply with law, complete refunds or transactions, maintain financial records, resolve disputes, prevent fraud, enforce safety bans, or protect legal rights. When retention is no longer necessary, the information will be deleted or de-identified.

13. Account and Data Deletion

You may request deletion through the in-app account settings or by emailing support@chillz-app.com. Chillz may need to verify your identity before completing a request.

Deleting the application from your device does not delete your account. Deleting your Chillz account does not automatically cancel a subscription or purchase managed directly by an external provider; any required external cancellation steps will be explained where applicable.

Some information visible to others may remain in limited form, such as content another user has independently reposted, transaction records an organizer is legally required to maintain, or messages retained in another participant's account, subject to applicable law.

14. International Data Transfers

Chillz Connect, Inc. is based in the United States, and information may be processed in the United States and other countries where Chillz or its service providers operate. These countries may have data-protection laws different from those in your country.

Where required, Chillz will use recognized safeguards for international transfers, such as contractual protections, data-processing agreements, and approved standard contractual clauses.

15. Your Privacy Rights

Depending on where you live, you may have rights to:

• Know whether Chillz processes your personal information and obtain access to it.
• Correct inaccurate information.
• Delete personal information.
• Restrict or object to certain processing.
• Receive certain information in a portable format.
• Withdraw consent.
• Opt out of marketing, sale, sharing, targeted advertising, or certain profiling where those rights apply.
• Appeal a decision concerning a privacy request where applicable.
• Lodge a complaint with a data-protection or consumer-protection authority.

To exercise a right, use the available account controls or contact support@chillz-app.com. Chillz may verify your identity and may deny or limit a request where permitted by law. Authorized agents may submit requests where local law permits, subject to verification of their authority.

Chillz will not discriminate against you for exercising a privacy right. Chillz does not sell personal information and does not use or share it for cross-context behavioral advertising during the MVP.

16. Security

Chillz uses administrative, technical, and organizational safeguards designed to protect personal information. These may include access controls, encryption in transit, restricted administrative access, monitoring, backups, and contractual protections for service providers.

No online system is completely secure. You are responsible for protecting your credentials and should report suspected unauthorized access to support@chillz-app.com.

17. Children

Chillz is not intended for anyone under 18, and individuals under 18 may not create or use a Chillz account. If we learn that an individual under 18 has provided personal information, we will take appropriate steps to remove the account and information, subject to safety and legal obligations.

If you believe a minor is using Chillz, contact support@chillz-app.com.

18. Cookies and Similar Technologies

The Chillz website and Services may use strictly necessary cookies or similar technologies for security, authentication, preferences, and core functionality. Chillz will not activate non-essential analytics or advertising cookies without providing any notice and consent required by applicable law.

Before non-essential analytics or advertising technologies are introduced, Chillz will update this Privacy Policy and any required cookie controls.

19. Changes to This Privacy Policy

Chillz may update this Privacy Policy as the Services evolve. The updated version will show a new effective date. Where a change is material, Chillz will provide additional notice through the Services, email, or another appropriate channel before the change takes effect when required by law.

20. Contact Us

For privacy questions, requests, or complaints, contact:

Individuals in the European Economic Area or United Kingdom may also have the right to lodge a complaint with their local data-protection authority.